FAQ
Answers to the most frequently asked questions
Do you make products to measure?
Yes, all our products are individually tailored to our customers' needs.
Do you help with choosing products?
Yes, we offer expert technical and design advice.
Do you offer products for passive houses?
Yes, we have solutions that meet high energy requirements.
Do you also work for companies?
Yes, we serve both private and business customers.
Do you also install smart home controls?
Yes, our solutions can be used with various products and conveniently controlled via a smartphone app.
Are the products energy-efficient?
Yes, they meet current insulation standards.
Is measuring free of charge?
Yes, on-site measuring is included with the order.
Do you also offer installation?
Yes, we offer a complete service including professional installation.
Do you offer after-sales service?
Yes, we provide support and service during and after the warranty period.
How is delivery carried out?
Our products are usually delivered securely packed on wooden or steel racks directly from the factory. The driver can unload them with a forklift.
Can I get a quote online?
Yes, once you send us the key details, we will prepare an initial quote for you.
How does ordering work?
From consultation, measuring and quote to manufacturing and installation.
How long does order processing take?
Usually 3 to 6 weeks, depending on the product.
Is a deposit required?
Yes, we usually charge a deposit when the contract is signed.
Which colours are available?
We offer a wide range of colours and decorative foils, including wood-effect finishes.
What are the advantages of PVC windows?
They are economical, durable and easy to care for.
When are aluminium windows worth it?
They are modern, very robust and ideal for large glass areas.
Do wooden windows need maintenance?
Yes, but with proper care they are very durable and beautiful.
Do you offer burglar-resistant doors?
Yes, we have doors with increased burglary resistance.
Which garage door is right for me?
We usually recommend sectional doors – they are convenient and energy-efficient.
Can the doors be operated by remote control?
Yes, we offer automatic drive and control systems.
Do the pergolas have a roof?
Yes, either a louvred roof or a fabric roof.
Can pergolas also be used in winter?
Yes, with the right equipment they can be used all year round.
How do external venetian blinds work?
They regulate the amount of incoming light and protect against overheating.
Do you offer roller shutters or other sun protection?
Yes, in addition to external venetian blinds we also have other sun protection systems.
Can external venetian blinds be controlled automatically?
Yes, electric drives and smart home solutions are available.
Can windows be given additional security?
Yes, e.g. with locks, lockable handles or burglar-resistant glass.
How do I care for windows and doors?
Regular cleaning and an occasional check of the hardware are enough.
Are large glass areas possible?
Yes, especially with aluminium systems.