Ordering Windows: From Enquiry to Installation, Step by Step

You want to order new windows, doors or roller shutters but are not quite sure how it works – especially when the manufacturer is based in Poland? The good news: for you as a customer, the process is hardly any different from working with a local window company. In this article we show you step by step how ordering windows from Aristofenster works – from the first enquiry to the finished installation.

1. Enquiry and advice

It all starts with a short call or an e-mail. Approximate dimensions, a few photos of the windows from inside and outside and your wishes are helpful: material, colour, opening type, roller shutters or external blinds, security features. We advise you on which system suits your building and budget – without sales talk.

2. On-site survey

To make sure every element fits perfectly, our installers take exact measurements on site. They also check the condition of the reveals, the connections to the window sills and special features such as roller shutter boxes. The survey is included with your order.

3. Quote and order

Based on the survey, you receive a detailed quote: profile, glazing, hardware, colour, accessories, delivery and installation are listed separately. This lets you compare precisely and try out variants. A deposit is usually due when the order is confirmed, after which your order goes into production.

4. Made to measure

Every window is manufactured individually for your project. Depending on the product, production usually takes three to six weeks. Special colours, wood-effect finishes or large lift-and-slide doors may take a little longer. We let you know the delivery date in good time.

5. Delivery from the factory

The elements are securely packed and delivered on wooden or steel racks directly from the factory. The driver can unload the racks with a forklift. Check the delivery for visible transport damage on handover and note anything unusual directly on the delivery note.

6. Installation and service

Our experienced installers remove the old windows, fit the new elements and seal them according to the principles of RAL installation: airtight on the inside, insulated in the middle, driving-rain-proof on the outside. A detached house with 10 to 15 windows is often finished in one or two days. Finally, we adjust the hardware and explain how to operate and care for your windows. We remain your point of contact after installation, too – during and after the warranty period.

How to prepare for the installation

• Move furniture away from the windows and take down curtains.
• Provide free access to all windows and a power socket.
• Plan space for the racks and for the old windows.
• Decide whether the inner and outer window sills should be replaced.

Frequently asked questions

Can I get a quote without an on-site appointment?

Yes. We prepare an initial estimate based on your dimensions and photos. The exact survey on site follows before the order is placed.

Do you deliver to other countries?

Yes, we deliver and install in many European countries. You will find some projects in our references.

What happens to the old windows?

On request, we take care of removal and disposal. This service is listed separately in the quote.

Read more about quality and prices in our guide Windows from Poland: quality, prices and what to look out for.